1/1

​"My mother said to me, 'If you are a soldier, you will become a general. If you are a monk, you will become the Pope.' Instead, I was a painter, and became Picasso."

PABLO PICASSO

​MY WORK

KENT STATE
 

Marriot Hotel - Nano Usability Test

Background: Marriott Hotel’s website is under review for usability. Research is being conducted to help find areas for improvement in the hotel booking process.
 

Process: A test group consisting of a frequent traveler, a non-traveler, and an occasional traveler have been tasked with booking a room for an upcoming trip. The participants are 2 males and 1 female in their 30s who are looking to book a room for two adults.

 

On-Camera Participants:

sally.png

Participant 1: 

 

A frequent traveler, had no problems searching for a hotel location. She used the large search bar on the landing page to easily find the city desired and then chose a hotel from there.

Participant 2: 

An occasional traveler, found that there were too many options to begin his search. First, he utilized the menu bar to navigate to “Find & Reserve.” However, he noticed the “Deals & Packages” menu item and decided to look around that page for more information. Finally, he returned to the main page where he again navigated to “Find & Reserve” and opted to choose his desired city and located the hotel nearest his desired area.

juan.png
felipe.png

Participant 3: 

The non-traveler, chose to scroll through the main page reviewing the graphic links. Having never booked a hotel on Marriott’s website he was not sure where to search or start. The more choices available, the less sure he was of how to begin. After scrolling, he came to the section “Explore Destinations & Experiences.” He then chose the graphic link “Scenic Travel.” From there, he was able to use the map to navigate to his desired city and hotel location.

Recommended Follow-up: More testing regrading the different avenues in which a user can book a hotel should be made. It seems as though the number of options available seemed to overwhelm or confuse the user.

Conclusions: Our findings in the nano-usability testing show that the more seasoned user will find the website easy to navigate. However, for the more novice user, the site may become overwhelming. Further user research will be invaluable for finding the common ground where new users can navigate easily, while returning users will not feel that the site is rudimentary.

Brightline - Usability Testing

Background: Brightline is in constant pursuit of the best customer experience for its users. In order to ensure this, usability testing has been conducted over with several advanced users. Our goal is to find any room for growth or enhancement to the website and also find any flaws that may occur.

Process: Users were gathered and interviewed to observe their interactions with Brightline’s mobile app. Users were given three tasks to complete. We then observed users that have previous experience with booking online. This will give us valuable insight into what customers who are already booking online are looking for in an online transaction. 

On-Camera Participants:

1pj.png
2tj.png
3ab.png

Reminder X App - Flowcharts and Wireframes

Background: Design direction to differentiate Reminder X from other similar apps. This design was based on user research conducted in person. 5 users were surveyed and, based on feedback, a design was achieved. 

Process: User interviews were conducted to determine important features. Based on feedback received, features were prioritized. 

Wireframes:

Add A Task Sketch
Add A Task Sketch

press to zoom
Add A Task Wireframe
Add A Task Wireframe

press to zoom
Added Task Mock-up
Added Task Mock-up

press to zoom
Add A Task Sketch
Add A Task Sketch

press to zoom
1/5

Sample - Adding a Task to Reminder X

Share A Task Work Flow
Share A Task Work Flow

press to zoom
Share A Task Sketch
Share A Task Sketch

press to zoom
Sent Confirmation Mock-up
Sent Confirmation Mock-up

press to zoom
Share A Task Work Flow
Share A Task Work Flow

press to zoom
1/6

Sample - Sharing a Task with Reminder X

Final Deliverable: 

ReminderX
ReminderX

Design Review

press to zoom
UX Brief
UX Brief

press to zoom
Wireframes
Wireframes

Share a Task - Confirmation

press to zoom
ReminderX
ReminderX

Design Review

press to zoom
1/10

Google Doodle Archive - Facets and Taxonomy

The Google Doodle Archive (GDA) was assessed for its organization. Facets and Taxonomy were determined for a better archival system.

Identify Problem: GDA has a vast amount of content. However, there are hardly any means as which to filter this information. GDA would be greatly improved if a user could search the archives in a manageable way.

Process:

Initial GDA Mind Map
Initial GDA Mind Map

press to zoom
GDA - Semantic Network
GDA - Semantic Network

press to zoom
GDA Facets Mind Map
GDA Facets Mind Map

press to zoom
Initial GDA Mind Map
Initial GDA Mind Map

press to zoom
1/3

Click to Enlarge

IrmaJames_FinalKOSDeliverable_Page_01
IrmaJames_FinalKOSDeliverable_Page_01

Final Deliverable

press to zoom
IrmaJames_FinalKOSDeliverable_Page_02
IrmaJames_FinalKOSDeliverable_Page_02

Table of Contents

press to zoom
IrmaJames_FinalKOSDeliverable_Page_11
IrmaJames_FinalKOSDeliverable_Page_11

Doodle Examples

press to zoom
IrmaJames_FinalKOSDeliverable_Page_01
IrmaJames_FinalKOSDeliverable_Page_01

Final Deliverable

press to zoom
1/13

Click to Enlarge

 
MOUSER ELECTRONICS

Database Creation for Customer Requests

Mouser Electronics, Inc. 2016-2017

Original List of Customer Requests
Original List of Customer Requests

Mouser received hundreds of emails a day with various requests from customers. Most of the requests were being filtered through the quality department. I began to seek a way for the requests to go directly the department responsible for the information to decrease response time and better accommodate our customers.

press to zoom
Email Routing
Email Routing

I took the list of common requests and began to research which department would be able to provide the information to the customer.

press to zoom
Customer Quality Request Spreadsheet
Customer Quality Request Spreadsheet

By collaborating with other departments we were able to author a spreadsheet that would contain all the pertinent information to respond to a customer's request in the most efficient way. Usability testing was conducting throughout the process by observing sales representatives using the spreadsheet. A panel of quality specialists, sales directors, and high performing sales representatives was formed to continually test and update the spreadsheet.

press to zoom
Original List of Customer Requests
Original List of Customer Requests

Mouser received hundreds of emails a day with various requests from customers. Most of the requests were being filtered through the quality department. I began to seek a way for the requests to go directly the department responsible for the information to decrease response time and better accommodate our customers.

press to zoom
1/5

Click to Enlarge

Identified Problem: Mouser's Quality Department was inundated with customer documentation requests. Instead of the Quality Department being the hub of information, Mouser needed a database from which to obtain knowledge.

Process: A database of customer requests was created, sorted, and assigned by the responsible party. Each department was consulted and authorized a standard response.

 

Focus Group: A group consisting of upper-level management, senior-level Sales Representatives, and Quality Specialists was assembled to review the database for clarity.

 

Soft Launch: The database was rolled-out to corporate headquarters' Sales Representatives for testing.

 

Field Testing: Quality Specialists observed Sales Representatives utilizing the database and identified pain points.

 

Global Launch: The database was rolled-out to all 22 global locations.

 

Ongoing Testing: A monthly focus group was created to ensure ongoing review and maintenance of the database.

 

Results: Significantly reduced misdirected emails, Quality Department's email traffic, and turn around time on customer requests for Sales Representatives.

 
WEB DESIGN
 
GRAPHIC DESIGN

Samples of Graphic Design Work

Boston Terriers

Boston Terriers

Cruise Shirt 2016

Cruise Shirt 2016

Boo Sandwiches

Boo Sandwiches

ee cummings 8x10

ee cummings 8x10

Happy Place 8x8

Happy Place 8x8

James Family Tree

James Family Tree

A Lemon 16x20

A Lemon 16x20

AQM

AQM