About Me

I come from a diverse background which has equipped me to be design-driven and highly empathetic.

 

I worked in live theatre as a designer, in many facets, which trained me in aesthetics, as well as the ability to convey emotion through my work.

 

After leaving the theatre, I began work as a data researcher, wherein I was tasked with acquiring the most information available regarding electronic components and products. This was done by analyzing technical data sheets and communicating with engineers on a daily basis.

 

I then joined the Quality Assurance Team, where I was able to use my skills to analyze problems within the company's processes and work towards solutions to increase productivity. I was able to successfully research, focus group, and launch a database which is utilized by Sales Teams globally.

Professional

Information

Resume

Work 

Experience

Quality Assurance Specialist

Mouser Electronics, Inc.

2008 - 2017

 

  • Managed communications across 22 global branch offices

  • Moved the process of daily account interactions to an efficient paperless system saving weeks between correspondence

  • Ensured company was included on customers’ Approved Vendor Lists (AVL), contributing to the billion-dollar annual revenue

  • Engaged with multi-million dollar corporate accounts to maintain AVL status by working within the necessary processes, constraints, and requirements for each customer

  • Coordinated and managed the reviewing, editing, dissemination, and archiving of thousands of confidential legal documents for customer accounts

  • Researched and responded to requests for information to retain customers, as required by their quality system, for most corporate accounts

  • Coordinated interdepartmental communication to complete the customer invoicing process

  • Established streamlined documentation review processes, as a company standard, ensuring time and resources were optimized

  • Centralized quality communications through a single inbox system to track and resolve issues quickly, saving resources, and decreasing response time turnaround

  • Documented process improvements/preventative actions and maintained policies/procedures ensuring adherence to the Quality Management System requirements

   Special Project - Customer Quality Requests Database

 

  • Identified Problem: Mouser's Quality Department was inundated with customer documentation requests. Instead of the Quality Department being the hub of information, Mouser needed a database from which to obtain knowledge.

  • Process: A database of all customer requests was created, sorted, and assigned by the responsible party. Each department was consulted and authorized a standard response.

  • Focus Group: A group consisting of upper-level management, senior-level Sales Representatives, and Quality Specialists was assembled to review the database for clarity.

  • Soft Launch: The database was rolled-out to corporate headquarters' Sales Representatives for testing.

  • Field Testing: Quality Specialists observed Sales Representatives utilizing the database and identified pain points.

  • Global Launch: The database was rolled-out to all 22 global locations.

  • Ongoing Testing: A monthly focus group was created to ensure ongoing review and maintenance of the database.

  • Results: Significantly reduced misdirected emails, Quality Department's email traffic, and turn around time on customer requests for Sales Representatives.

 

 
Product Data Research

​Mouser Electronics, Inc.

2007

 

  • Maintained database for over a million products on the company website

  • Compared technical data sheets to saved specifications in the company database for discrepancies

  • Assisted the New Product Introduction Team in rapidly showcasing products on Mouser’s website

  • Researched analytics from user searches to produce reports for potential products and new vendors/suppliers

  • Ensured accurate and complete product information availability for products featured in press releases and newsletters

 

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Skills

Analytical

User-Centered Design

Microsoft Office

Adobe Suite

Google Workspace

Team Apps

Online Collaboration

Process Improvement

Project Management

Technical Writing

Usability Testing

User Research

Soft Skills

Adaptability

Collaborative Problem Solving

Communication Skills

Critical Thinking

Problem Solving

Time Management 

Education

Kent State University

​2019 - MS in User Experience Design

Alpha Kappa Mu, Golden Key International Honour Society

Texas Wesleyan University

​2006 - BFA in Technical Theatre

Alpha Psi Omega Fraternity, Cecil Cole Memorial Award,

Theatre Major of the Year