USER EXPERIENCE DESIGNER / RESEARCHER
I come from a diverse background which has equipped me to be design-driven and highly empathetic.
I worked in live theatre as a designer, in many facets, which trained me in aesthetics, as well as the ability to convey emotion through my work.
After leaving the theatre, I began work as a data researcher, wherein I was tasked with acquiring the most information available regarding electronic components and products. This was done by analyzing technical data sheets and communicating with engineers on a daily basis.
I then joined the Quality Assurance Team, where I was able to use my skills to analyze problems within the company's processes and work towards solutions to increase productivity. I was able to successfully research, focus group, and launch a database which is utilized by Sales Teams globally.
Quality Assurance Specialist
Mouser Electronics, Inc.
2008 - 2017
Managed communications across 22 global branch offices
Moved the process of daily account interactions to an efficient paperless system saving weeks between correspondence
Ensured company was included on customers’ Approved Vendor Lists (AVL), contributing to the billion-dollar annual revenue
Engaged with multi-million dollar corporate accounts to maintain AVL status by working within the necessary processes, constraints, and requirements for each customer
Coordinated and managed the reviewing, editing, dissemination, and archiving of thousands of confidential legal documents for customer accounts
Researched and responded to requests for information to retain customers, as required by their quality system, for most corporate accounts
Coordinated interdepartmental communication to complete the customer invoicing process
Established streamlined documentation review processes, as a company standard, ensuring time and resources were optimized
Centralized quality communications through a single inbox system to track and resolve issues quickly, saving resources, and decreasing response time turnaround
Documented process improvements/preventative actions and maintained policies/procedures ensuring adherence to the Quality Management System requirements
Special Project - Customer Quality Requests Database
Identified Problem: Mouser's Quality Department was inundated with customer documentation requests. Instead of the Quality Department being the hub of information, Mouser needed a database from which to obtain knowledge.
Process: A database of all customer requests was created, sorted, and assigned by the responsible party. Each department was consulted and authorized a standard response.
Focus Group: A group consisting of upper-level management, senior-level Sales Representatives, and Quality Specialists was assembled to review the database for clarity.
Soft Launch: The database was rolled-out to corporate headquarters' Sales Representatives for testing.
Field Testing: Quality Specialists observed Sales Representatives utilizing the database and identified pain points.
Global Launch: The database was rolled-out to all 22 global locations.
Ongoing Testing: A monthly focus group was created to ensure ongoing review and maintenance of the database.
Results: Significantly reduced misdirected emails, Quality Department's email traffic, and turn around time on customer requests for Sales Representatives.
Product Data Research
Mouser Electronics, Inc.
Maintained database for over a million products on the company website
Compared technical data sheets to saved specifications in the company database for discrepancies
Assisted the New Product Introduction Team in rapidly showcasing products on Mouser’s website
Researched analytics from user searches to produce reports for potential products and new vendors/suppliers
Ensured accurate and complete product information availability for products featured in press releases and newsletters
Collaborative Problem Solving
Kent State University
2019 - MS in User Experience Design
Alpha Kappa Mu, Golden Key International Honour Society
Texas Wesleyan University
2006 - BFA in Technical Theatre
Alpha Psi Omega Fraternity, Cecil Cole Memorial Award,
Theatre Major of the Year