Technician

Free Play, Inc.

09/2022 - Present

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• Preventative maintenance and repair of all arcade games and pinball machines. This includes cleaning, rewiring, replacing hardware components/assemblies, or other tasks to ensure an original gaming experience.

• Utilizes online archives, manuals, and databases for troubleshooting and repair needs.

• Procurement and coordination of receiving parts, games and/or supplies as needed.

• Oversee community events to ensure games perform at optimal level for the duration.

• Building maintenance as required.

 

Office Administrator

Cedar Hill Home & Design                                                            

03/2022 – 09/2022

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• Maintain a well-organized and presentable office and showroom for walk-in clients

• Greet guests and escort to appointments as needed

• Utilize multi-line phone system B2B relations and correspondence

• Procurement and management of all orders needed by designers

• Coordinate deliveries of products to warehouse and/or work sites

• Organizes and updates QuickBooks data for analysis

• Receives payments via QuickBooks

• Maintain and organize office warehouse

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Quality Assurance Specialist

Mouser Electronics, Inc.

2008 - 2017

 

• Managed communications across 22 global branch offices

• Moved the process of daily account interactions to an efficient paperless system saving weeks between correspondence

• Ensured company was included on customers’ Approved Vendor Lists (AVL), contributing to the billion-dollar annual revenue

• Engaged with multi-million dollar corporate accounts to maintain AVL status by working within the necessary processes, constraints, and requirements for each customer

• Coordinated and managed the reviewing, editing, dissemination, and archiving of thousands of confidential legal documents for customer accounts

• Researched and responded to requests for information to retain customers, as required by their quality system, for most corporate accounts

• Coordinated interdepartmental communication to complete the customer invoicing process

• Established streamlined documentation review processes, as a company standard, ensuring time and resources were optimized

• Centralized quality communications through a single inbox system to track and resolve issues quickly, saving resources, and decreasing response time turnaround

• Documented process improvements/preventative actions and maintained policies/procedures ensuring adherence to the Quality Management System requirements

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   Special Project - Customer Quality Requests Database

 

• Identified Problem: Mouser's Quality Department was inundated with customer documentation requests. Instead of the Quality Department being the hub of information, Mouser needed a database from which to obtain knowledge.

• Process: A database of all customer requests was created, sorted, and assigned by the responsible party. Each department was consulted and authorized a standard response.

• Focus Group: A group consisting of upper-level management, senior-level Sales Representatives, and Quality Specialists was assembled to review the database for clarity.

• Soft Launch: The database was rolled-out to corporate headquarters' Sales Representatives for testing.

• Field Testing: Quality Specialists observed Sales Representatives utilizing the database and identified pain points.

• Global Launch: The database was rolled-out to all 22 global locations.

• Ongoing Testing: A monthly focus group was created to ensure ongoing review and maintenance of the database.

• Results: Significantly reduced misdirected emails, Quality Department's email traffic, and turn around time on customer requests for Sales Representatives.

 

 

Product Data Research

​Mouser Electronics, Inc.

2007

 

• Maintained database for over a million products on the company website

• Compared technical data sheets to saved specifications in the company database for discrepancies

• Assisted the New Product Introduction Team in rapidly showcasing products on Mouser’s website

• Researched analytics from user searches to produce reports for potential products and new vendors/suppliers

• Ensured accurate and complete product information availability for products featured in press releases and newsletters

 

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